Delivery | BRAND’S® Suntory Wellness Store

Frequently Asked Questions

Where can you deliver the products to?

We provide delivery within Singapore excluding outlying islands, demilitarized zones, hospitals and Sentosa Island.

Is there any delivery fee?

Can I change my delivery address after my order has been confirmed?

Yes, for one-time purchase order you can do so by cancelling your order and re-key in your order with the correct address. You can call us at 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays in Singapore) to assist you. For S&S order, you may request to amend the delivery address when such order is on “confirmed” or “fulfilment” status and before we dispatch the products, by written notice to us through our Contact Us page at https://store.brandsworld.com.sg/csin/en/contact-us. However, the request would be rejected if the products have already been dispatched where such order is on “shipment” status.

When can I receive my purchased items?

You will receive your purchased items within 1 to 4 working days from the receipt of the order confirmation email. During peak periods like Chinese New Year, this can be extended to 5 working days. If more than 5 working days have passed, please call us at 1800 732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays) to review the status of your order.

Do I have to receive the products personally?

You can authorize another party to receive the purchased items at the specified date and time slot.

Can I request for express delivery?

We do not provide express delivery at the moment.

Will I have to pay to have my order redelivered after a failed delivery?

No, you do not. We will provide a re-delivery free-of-charge for the first attempt after a failed delivery. To ensure you receive your delivery, our logistics provider will notify you of an incoming delivery at 8am the same day. If you are unable to receive it, you could reach out to them directly through the message received. For subsequent re-deliveries after the first attempt, please note that there is a minimal fee of $5.50 payable to our logistics partner for each re-delivery attempt.
Please note that Suntory Wellness Asia Pacific Pte. Ltd. (trading as Suntory Wellness Asia Pacific Pte. Ltd.) is not part of this transaction and does not receive the fees paid for a re-delivery to a different address. This is an additional service our logistics partner is able to provide for the benefit of our customers.

How do I change my delivery schedule?

Our logistics provider will notify you of an incoming delivery at 8am the same day. If you are unable to receive it, you could reach out to them directly through the message received.

How do I change my address if my order is already shipped?

If you would like to have the address changed, you can do so at a minimal fee of $5.50. You could simply pay our logistics partner upon receipt of the order. Only cash is accepted. Please also note that Suntory Wellness Asia Pacific Pte. Ltd. (trading as Suntory Wellness Asia Pacific Pte. Ltd.) is not part of this transaction and does not receive the fees paid for a re-delivery to a different address. This is an additional service our logistics partner is able to provide for the benefit of our customers.