Your purchase of BRAND'S® products from Suntory Wellness Asia Pacific
Pte. Ltd. (trading as Suntory Wellness Asia Pacific Pte. Ltd.) on this
website (“Site”) is subject to the following terms and conditions. By
purchasing the products from the Site, you agree to be bound by and accept
the following terms and conditions:
1.In these terms and conditions the following expressions shall have the
following meanings:
1.“our”, “we” and “us” shall mean Suntory Wellness Asia Pacific Pte. Ltd.
(trading as Suntory Wellness Asia Pacific Pte. Ltd.);
2.“you” shall mean the individual, firm or corporation purchasing the
products; and
3.“product” or “products” shall mean any and all products for sale on the
Site.
2.Only persons aged 18 and above may purchase products from the Site.
3.It is your responsibility to exercise due diligence in protecting the
confidentiality of “Username” and “Password” assigned to you.
4.All the information contained on the Site constitutes an invitation to
treat and not an offer by us to sell or supply any product or service. By
placing an order via the Site, you are making an offer to us to purchase
the products that you have selected on the Site based on these terms and
conditions.
5.You may choose to purchase the products either as a (i) one-time
purchase; or (ii) Brand’s Subscribe & Save (“S&S”) schemepurchase.
6.We will use reasonable efforts to ensure that the prices and other
details of the products on the Site are correct but we reserve the right
to vary such prices and details without notice. We will not be responsible
or liable in any way for inadvertent errors in the prices stated on the
Site, and we reserve the right to decline orders based on such errors. The
prices stated on the Site are for purchases via the Site only, and may
differ from the prices for the same products purchased via other means.
The prices stated on the Site are inclusive of any prevailing taxes but do
not include delivery charges. The prices stated on the Site are also valid
and effective for delivery within Singapore only.
7.Photographs and images featured on the Site are provided to help identify
the products and may not be an exact representation of the actual
product.
8.When you place an order to purchase any product from the Site, you will
receive an email confirmation message setting out the details of your
order (“Notification”). Your receipt of the Notification does not
constitute the acceptance of your order.
9.Your order will only be accepted upon our receipt of the full and
effective payment for the products ordered and/or your receipt of a
confirmation call by our representatives in relation to the delivery of
your order and its related details (“Order Confirmation”). All orders
placed through the Site are subject to our acceptance. We may or may not
accept your order at our discretion.
10.The placement of an order by you will constitute your agreement to our Privacy Policy and Use of Website Terms
and you authorise us to store, process, disclose and use data collected
from you for the purposes of processing your order, delivering the
products and for the purposes as identified in the Privacy Policy.
11.For one-time purchase orders, you may cancel an order or amend the delivery address when such order
is on “confirmed” or “fulfilment” status and before we dispatch the
products, by written notice to us through our Contact Us page at https://store.suntorywellness.com.sg/contact-us. If the products have already been dispatched where such order is on
“shipment” status, you may not cancel such order.
For cancellation of S&S orders, please refer to Clause 15.
12.An administrative charge of S$5.50 is applicable if the delivery address
is amended when such order is on “shipment” status. You shall be required
to pay the aforementioned administrative charge in cash upon delivery of
your products.
13.Payment:
1.Payment for products ordered shall be made by credit card only.
2.Credit Card Payments – You will be directed to a third party credit card
processing company's website to process your payment. Your payment via
such website shall constitute your agreement to be bound by the
requirements and terms of the credit card processing company and the terms
and conditions of such external website. All payments are subject to the
approval of the financial institutions and we will not be liable in any
way if such financial institutions refuse to accept or honour the credit
card for any reason.
3.We reserve the right to (i) refuse any mode of payment at our absolute
discretion without having to state any reason for such refusal; and (ii)
change at any time the terms of payment for the products.
14.Delivery:
1.After Order Confirmation, we will deliver the products to the address
provided to us.
2.Delivery will be made to locations in Singapore only. However we reserve
our rights to refuse delivery to any location without having to state any
reason for such refusal. Delivery will not be made to any P O Box
addresses.
3.The delivery charges you shall bear for the order of the products are as
follows:
One-time purchase:
|
Order Amount (including taxes) |
Charges |
|
Below S$60 |
S$8 |
|
S$60 & above but below S$120 |
S$4 |
|
S$120 & above |
Free |
S&S scheme purchase:
|
Order Amount (including taxes) |
Charges |
|
Below S$120 |
S$4 |
|
S$120 & above |
Free |
4.All products delivered to the address indicated in your order placed
shall be deemed a successful delivery and orders completed. In the event
there is no one to accept delivery, we may at our sole discretion,
re-deliver the products and you shall bear the costs for such
re-delivery.
5.Although we will use reasonable endeavours to deliver the products to you
within three (3) working days of your receipt of our Order Confirmation,
we do not guarantee that we will deliver within this time frame. Any dates
quoted by us for the delivery of the products are approximate only and
shall not form part of our contract with you. We will not be liable for
any delay in the delivery of the products, howsoever caused.
6.You are strongly advised to check the products immediately upon your
receipt of them to verify and confirm the type and quantity of products
that have been delivered to you. By signing on the delivery order, you (i)
acknowledge that the correct type and quantities of the products have been
delivered; and that (ii) the external parts of the products are in good
condition.
7.In the event that any of the products is damaged, you may call us at 1800
732 4748 (Mondays – Fridays, 9am to 5pm, except public holidays in
Singapore) within seven (7) days from the date of your receipt of the
products (together with the gifts and premiums as applicable). Such
damaged products refer to products which contain internal damage. We, at
our sole discretion, will offer a replacement of the damaged products, or
arrange for the re-delivery, collection and/or the return of the damaged
products. We shall not be obliged to entertain your request for return
after such 7-day period.
8.All ownership and title to the products you have purchased shall pass to
you at the point and time at which such products leave our premises,
subject always to full and effective payment for the product being
received by us.
9.All risk of loss and/or damage to the products you have purchased shall
pass to you at the point and time at which such products leave our
premises.
15.Brand’s Subscribe & Save (S&S)
1.By placing an order via the Site with the selection of the Brand’s
Subscribe & Save (“S&S”) option, you are deemed to have subscribed
to the S&S scheme (“S&S Contract”) and accept the receipt of our
reminders/notifications in accordance with your instructions in such
S&S order.
2.There is no minimum spend required for each S&S order to be entitled
to S&S benefits and discounts.
3.Every successful S&S order entitles you to S&S benefits and
discounts set out below:
|
Purchase |
Discounts |
|
1st and subsequent Orders |
Discount of 25% to 35% off the Order Price |
4. All S&S orders will be delivered according to clause 14.
5.The S&S discount is applied directly on the Order Price. For
avoidance of doubt, “Order Price” means the price of the products in the
order excluding taxes, delivery fees and any other surcharges. The
discount cannot be combined or utilized with other vouchers, rebates,
discounts or promotions unless otherwise stated.
6.If there are any price changes to the products prior to the confirmation
of the next S&S order, we shall notify you of such price change. You
are deemed to have accepted such price change and to proceed with the
order of the products with the new prices when you submit the next S&S
order.
7.We reserve the right to amend all prices and promotions, benefits and
discounts listed for the S&S scheme without prior notice to you. As
your final order will only be confirmed the day before your contracted
shipping date, please note that the prices reflected in the price change
email notification may be subject to changes.
8.For every S&S Contract, termination is not allowed on the first three
(3) orders. Thereafter, you may terminate the next shipment of S&S
order before shipment by calling us at 1800 732 4748 (Mondays – Fridays,
9am to 5pm, except public holidays in Singapore). The termination of such
S&S order before shipment terminates your S&S Contract applicable
to such order and will result in the forfeiture/ cancellation of all your
S&S benefits and discounts and you will not be able to utilise such
S&S benefits and discounts for future purchases. Cancellation charges
in accordance with these terms and conditions may apply.
9. For S&S orders, you may request to amend the delivery address when
such order is on “confirmed” or “fulfilment” status and before we dispatch
the products, by written notice to us through our Contact Us page at
https://store.suntorywellness.com.sg/contact-us. However, your request
may be rejected if the products have already been dispatched where such
order is on “shipment” status.
16.You agree to become a BRANDSWORLD member upon your first purchase from
the Site if you are not a BRANDSWORLD member yet.
17.You agree that the products purchased from the Site are for personal use
only. You may not sell or resell any of the products. We reserve the right
to reject orders for large quantities.
18.To the extent allowed by applicable laws and regulations, our total
liability in respect of your purchase of products via the Site and any
other related event, whether in contract, tort or otherwise (including
without limitation for any loss, damage or injury arising directly or
indirectly from any defect in the products or any non-compliance or other
breach of our obligations hereunder, but excluding death or personal
injury caused by any negligence our part) shall not in any event exceed
the total price paid for the purchase of the products. We shall not be
liable to you for any direct, indirect, special, incidental or
consequential damage under or in relation to the purchase of products
(whether such liability arises due to negligence, breach of contract,
misrepresentation or for any other reason) or for any loss caused by any
of our staff, servants, agents, vendors or customer service staff.
19.You purchase the products from this Site at your own risk. Products sold
at this Site are sold “AS IS” without any warranty of any kind either
express or implied including but not limited to any implied warranties or
implied terms as to title, quality, merchantability and fitness for
purpose, so far as permissible by law.
20.You agree to indemnify us and keep us fully and effectively indemnified
against any loss of or damage to any property or injury to or death of any
persons caused by any default, negligence act or omission or wilful
misconduct on your part or by the breach of your contractual obligations
arising out of these terms and conditions.
21.We reserve the right to amend, vary and change these terms and conditions
at our discretion at any time without notice to you. Your continued use of
the Site and the placing of orders thereby shall be construed as your
acceptance of any such amendments, variations and changes to these terms
and conditions.
22.We will not be liable for any loss or damage suffered or incurred by you
arising from our delay in fulfilling or failure to fulfil or otherwise
discharge any of our obligations hereunder to the extent that such delay
or failure is caused by any circumstance beyond our reasonable
control
23.We reserve the right to limit, cancel or reduce the quantity of any
orders that we believe, in our sole discretion, may result in the
violation of our terms and conditions or any applicable laws or
regulations
24.We shall not be liable to you for any delay or failure to perform our
obligations if the performance of our obligations is prevented by
circumstances beyond our reasonable control
25.If any provision of these terms and conditions is held invalid,
unenforceable or illegal for any reason by any court having competent
jurisdiction, these terms and conditions shall remain otherwise in full
force apart from such provision which shall be deemed deleted
26.These terms and conditions together with your Notification and our Order
Confirmation constitute the entire Agreement between you and us in
relation to your purchase of the products and supersede any and all
statements or other agreements, whether written or oral, between you and
us.
27.These terms and conditions shall be governed by, and construed in
accordance with, the laws of Singapore. Any dispute arising out of or in
connection with these terms and conditions, including without limitation
any question regarding its existence, validity or termination, shall be
referred to and finally resolved by the non-exclusive jurisdiction of the
courts of Singapore.
28.A person who is not a party to the purchase has no rights under the
Contracts (Rights of Third Parties) Act, (Cap. 53B) of Singapore to
enforce any term of the purchase. (for Singapore only)
29.Any feedback with regards to your experience in ordering via this Site
should be sent to:
Suntory Wellness Asia Pacific Pte. Ltd. (trading as Suntory Wellness Asia
Pacific Pte. Ltd.)
128 Beach Road, #12-01 Guoco Midtown,
Singapore
189773
Careline No.: 1800 732 4748
Email address: CustomerCare_SG@Suntory.com